Hello and welcome to this special division of our Help Department.

This department was created in understanding that ordering online can be both complicated and scary.  Although we have done everything we can to simplify our ordering process and make it as secure as possible, we understand that sometimes our clients are more comfortable when they can see the entire ordering process and proof of security before actually placing an order.

Let's begin!

We have designed our site with MANY ways for our customers to get to each product's specific ordering page.  This page (pictured on the left) is our Online Ordering page. All of our products are listed here by department.  You can get to this page by simply clicking on the Online Ordering button.  

We also have a page called Shortcuts that lists products by both their common and industry names, in alphabetical order.  Each product name is linked directly to its ordering page for your convenience. There is a link to this page on every page in our website.  Sally Shortcut is your hostess, and will do her best to help you find what you are looking for.

And finally, in all of our general department pages where our products and services are listed, there is a Click to Order Online Now! button.  Just look for our bright orange symbol - it's linked directly to the product's ordering page.

All of our product ordering pages include detailed information, including any important dimensions, performance statistics, refill information and even instructions on use where pertinent.  All of our pricing is clearly marked, and Shipping & Handling charges are always INCLUDED.

For the purposes of this example, we have chosen to walk you through the ordering process of the Ideal 200 Self Inking Stamp.  Often, like items are grouped together for comparison shopping purposes.  This is the case with this product.  

To continue on with the ordering process once you have chosen the product best suited for your needs, you would click on the Design My Stamp button in line with your product choice.  There are several buttons of this type used throughout the website... some say Design My Tag, Design My Sign, or have other product coordinated names on them. Other products that do not require customization will have an Add to Cart Button.

In this case, you would click on the Design My Stamp button in line with your product choice. 

This page would then open.   Again, you will see the product you have chosen clearly described with information specific to it's personalization capacities, as well as the price. The rest of the page leads you step-by-step through a form.  You will complete the form with your specific information. In our example, this stamp is capable of featuring up to 5 lines of text, with a maximum of 27 characters per line. You would fill in each of the 5 lines with your text exactly as you want it to appear. Next, you would select from the font choices.  A mini sample of each is offered. Then, you would select your type style.  Although we do request that you enter your text into the boxes EXACTLY as you would like it to appear, we aren't going to make you re-type it all should you suddenly decide you would like your text to appear in ALL CAPS. Justification is next.  Your have choices: This is left justified. This is right justified. And this is centered. Our example then allows you to select an ink color. Finally, we ask that you enter your email address.  This allows us to contact you if we have any questions.  We NEVER sell, distribute or give out your email address. Clicking on the button marked Continue... will send your order information to us.

When you click continue, you are moving on in the ordering process to a point where you can complete your sale.  Due to the high cost of shipping outside of the contiguous 48 states, we have special additional shipping costs that need to be applied to orders shipping to Alaska/Hawaii, or any Foreign Country.  If this does not apply to you, simply close the popup window that appears and continue on.  If this does apply to you, please click on the Add to Cart button to incur the additional shipping charge.

At this point we offer you the opportunity to review the information you have submitted, for accuracy.  If the information listed is not as it should be, please click on our text link "Stop, Go Back.  I Need to Make Corrections" This will take you back to the first page of the ordering process and allow you to redo your selections.

If you approve of the submitted data, you may now click Add to Cart.  Again, the cost is clearly listed for your reference.

A new pop-up window will appear.  This is your PayPal Shopping Cart.

You will notice this image in the bottom right corner of all of the PayPal pages you will encounter from this point forward.  This is the internet recognized symbol of security.  This tells you that the information on this page or sent through this page is secure.

If you are already registered with PayPal, the rest of this process may be familiar to you.  Boxes are provided for you to enter your email address and PayPal password to complete the transaction.

If you are not registered with PayPal, you are prompted to register.  This is a very short process, and registration is completely FREE.  There are no hidden fees with PayPal.

If you do not wish to utilize this free service, and would like to complete your purchase, you would now call 1-800-672-3020, otherwise you would click on the Click Here button and go on to the next page.

This next page is the PayPal registration sign-up page.  All that you see on the left of your screen is all you have to do.  They ask for your name, address, credit card information and email address.  You create a password, then enter the text that appears in their security screen.  Clicking Continue then establishes your registration with PayPal and completes your order with www.rwengraving.com. You will be able to use your PayPal account with any other online vendor that offers PayPal for transaction clearance.

PayPal will send us notification of your processed payment.

If we have any questions about your order, we will contact you at this time.  Otherwise, we will process your order in a timely fashion and ship it to the address you specified in your PayPal registration.

Space is provided on the final transaction screen to specify any alternate shipping address.

That's all there is to it!

If you have any further questions regarding our ordering process, please feel free to email us at help@rwengraving.com or call us toll free at 1-800-672-3020.  Thank you!