ENGRAVING

• Laser
• Plastic & Metal
  Signs
• Door Signs
• Name Tags
• Braille Signs
• Labels
• Medical Bracelets & Tags
• Identification Tags
• Machine Panels
• Laser Engrave Cylinders up to 8"
• Pantograph Engrave Cylinders up to 14"

• Brassware
• Pen & Pencil Sets
• Desk Sets
• Mugs
• Paper Weights
• Clocks
• Key Chains
• Wedding Gifts
• Pocket Knives

• Dash Plaques
• Custom Trophies & Plaques
• Bronze Signs & Plaques
• Gavels
• Certificates
• Lapel Pins
• Medallions &
  Ribbons

• Business Cards & Stationery
• Rubber Stamps
• Embossers &
  Seals
• Full Color Digital/ Photo I.D. Cards
• Magnetic Signs
• Vinyl Letters
• Building Directories
• Promotional Products

• Photo Copies
• Folding
• Envelope Stuffing
• Labeling
• Binding
• Laminating
• Fax Service
• Notary Public &
  Much More!

Our Policies & Terms

Below you will find a comprehensive guide to our policies as well as our terms. 

If you have additional questions that are not answered by the information below, please call us with your questions at (207) 286-3020 or 1-800-672-3020, Monday-Friday 8:30am to 5:00pm EST. or send email to help@rwengraving.com.  

Rush Orders Return Policy Returning a Stock Item Returning a Custom Item Responsibilities Customer's Own Stock Personalization Verifying E-mail and Fax Orders Repairs or Replacement Warrantees Engraved Products Artwork Requirements Proofs Scheduling

Accepted Payment Methods Credit Cards Checks Purchase Orders Cash Deposits Open Accounts Mass Produced Items Overruns / Underruns Policy

Rush Orders

If orders must be rushed, there may be a Rush Charge applied to your order.

NOTICE FOR RUSH ENGRAVING

EFFECTIVE JANUARY 2, 2008

Our regular turnaround time for engraving is 5 to 8 business days.

In order to place your order ahead of our customers with jobs in progress, a minimum non-refundable rush charge will be required in advance so we can accommodate your special needs.

Rush Order Fees:

*Same Day:  $75.00
*Within 24 Hours: $50.00
*3 Business Days: $25.00

*When time is available and order is submitted before 9:30 am EST.

Orders submitted after 9:30 am EST will be counted as entered the next business day.

All E-mailed and Faxed orders should be verified by a follow-up phone call or delivery confirmation, to confirm your order has been received.

We will not rush orders that were not verified.

In State: 207-286-3020
Out of State: 800-672-3020

Return Policy

Our main goal at Quick Copy Center & R & W Engraving, Inc. is to make sure you get the right products that enhance your organization and promote your cause. We ask your help in supporting our Return Policy.

Returning a Stock Item
A stock item is one we have pre-fabricated and does not require specific artwork or special production.

You can return any stock items within 30 days of the purchase date. Should you need to return some product, it is important that it is returned in the original packaging. A refund will then be issued according to the original payment method. The customer is responsible for a 25% restocking fee and any shipping charges involved.

Returning a Custom Item
Custom items are those that have personalized artwork or text (whether printed or engraved ) or are made to custom specifications (like a custom size or color).

In order to promote fair and honest business, we provide a free electronic proof when possible on initial custom order. This helps you, the customer, to see what the finished product will look like and help avoid human error. You then can approve or submit the necessary changes. Production only starts when the proof is fully approved (in writing via email, fax, or letter).

 

In fairness, custom products generally cannot be returned for a number of reasons, the most obvious being that we just can't do anything with product that has your personalized logo or text on it.

However, we understand the possibility for error in our production, and we will rectify our mistakes as quickly as possible.

In order to take care of you in a timely manner, production errors should be reported to us immediately (within 10 days of delivery). Once we verify our error, we may need you to ship the product back to us. The corrected order will ship out as soon as it is produced.

Open Accounts

 

Current Credit information required. Copy of our credit application may be downloaded here: http://rwengraving.com/creditapplication.pdf . 

 

Net 15 days to Approved Credit Accounts. 1 1/2% finance charge added per month on all accounts past due (annual percentage rate 18%) with a minimum processing fee of $2.00.  Accounts 60 days overdue are placed on a PREPAY BASIS until all payments are brought up to date and credit terms have been re-established.  Accounts that qualify for re-established credit terms will be limited.  A $30.00 charge incurred on each NSF check. 

We strive for ultimate customer care and are willing to jump to your assistance if we can. If you have any further questions, don't hesitate call our toll free line 800-672-3020. We will be happy to work with you.
 

Mass Produced Products

Overruns / Underruns Policy

Due to the nature of manufacturing, all orders are subject to overruns or underruns of 5%. To insure you receive exact quantities ordered, we have made arrangements with our suppliers to send us exact or no more than 5% overruns. Overruns of up to 5% will be invoiced without notification.