At R&W Engraving / Quick Copy Center, we understand that the Internet experience can often be a confusing and even daunting environment. We strive to offer our customers the very best service possible, and in doing so we have created
this Help section to try to answer your questions.If you are unable to find an answer to your particular question, please do not hesitate to call us at (207) 286-3020 or 1-800-672-3020, Monday-Friday 8:30am to 5:00pm EST. or send email to help@rwengraving.com. Also,
be sure to visit our Click on any one of these topics to jump to our answer: Is it safe to order online? Yes. We use PayPal for all of our online transactions. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, we don't receive sensitive financial information like your credit card or bank account number. Only PayPal has that information, encrypted and locked away safe. PayPal is committed to utilizing the best commercially available technology and procedures to protect the security of your online transactions. We encourage you to carefully review their Data Security and Encryption if you have further questions.
Return to Top How does PayPal work? How do I sign up? PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. It is free to open and send money using a PayPal account. PayPal has a quick, 1-page signup form for opening accounts. If you do not already have an account, you will automatically be sent to this form when you checkout.
Return
to Top What
is the PayPal Money Back Guarantee?
PayPal's Money Back
Guarantee Program is designed to offer additional
purchase protection to buyers making a physical goods
purchase. The Money Back Guarantee Program will only
be offered on transactions with a qualified seller. To
learn more, go to the Money
Back Guarantee page in the Security Center.
Return
to Top Are
there any items not covered by the Money Back Guarantee?
Yes. The following items are not covered under the
Money Back Guarantee:
- Items that have been damaged
by the buyer
- Consumables and perishables
- Items weighing more than 70
pounds
- Items that, when packed,
exceed 130 inches in combined length and girth
(the combined length and girth is length plus
twice the height plus twice the girth)
In addition, the Guarantee is only
offered for transactions with a total amount of
$1,000.00 USD or less. For more information about
terms and exclusions, please refer to the Money
Back Guarantee section of the User Agreement.
Return to Top Do you accept purchase orders? Yes, absolutely. We ask that you complete and sign our credit application and either fax (207) 286-3021 or mail it back to us. Please allow up to 30 days for credit approval. Upon approval, all purchase orders are handled on Net 15 terms.
Return to Top What credit cards does PayPal accept? PayPal accepts Visa, MasterCard, Discover, and American Express* Members in the UK may also use Switch or Solo cards with their PayPal accounts.
Return to Top I'm having trouble using my American Express Card. Why? *Please note that American Express has decided to decline credit card transactions in which an American Express Corporate Card is used with PayPal. At this time, attempts to register or use an American Express Corporate Card in conjunction with PayPal will be declined.
Return to Top What if I want to pay by check? If you'd like to pay by check, you have two options. You may utilize PayPal's online eCheck service or you may call us at (207) 286-3020 or 1-800-672-3020 Monday - Friday 8:30am-5:00pm EST.
Return to Top
What if I don't want to use PayPal? If you're
uncomfortable utilizing an online payment system you may call us at (207) 286-3020 or 1-800-672-3020 Monday - Friday 8:30am-5:00pm EST,
and make a payment via MasterCard or Visa, or make arrangements to send
payment by check or money order.
We only accept Discover or American Express
through PayPal.
Return to Top
I am outside the US. Will you accept international orders? Can I still pay online with PayPal? Yes. We happily accept International orders. PayPal is currently available in
55 countries and regions worldwide. Please note that we do have additional shipping and handling charges for orders shipping outside the 48 contingent states. Click here for more information.
Return to Top How do I place a special order? You may email us at online@rwengraving.com or you may call us at (207) 286-3020 or 1-800-672-3020 Monday - Friday 8:30am-5:00pm EST. We will happily provide you with a quote.
Return to Top How
do you ship and when can I expect my order?
We ship
all orders by US Mail First Class with Delivery
Confirmation. If you require your order by a
specific time/date, or wish to have your shipping
expedited, we will ship by UPS or FedEx at your
expense. All
orders shipped via US Mail must be allowed ample time
for delivery. Postal delivery can take 4 to 6
weeks in some regions. We cannot be held
accountable for postal delays.
Return to Top I have an account with FedEx/UPS. Will you ship by specified means? We are happy to use alternate shipping methods, however we do ask that you call to place your order, rather than completing the online order form which will automatically include shipping and handling in the cost of your products. You may call us at (207) 286-3020 or 1-800-672-3020 Monday - Friday 8:30am-5:00pm EST.
Return to Top I saw an item on your website, but it's not available for online ordering. How can I order it? All items pictured on our website are available for sale, however some items have too many customizable features to offer online. To best serve you, rather than limiting your options, we ask you to email us at online@rwengraving.com or call us at (207) 286-3020 or 1-800-672-3020 Monday - Friday 8:30am-5:00pm EST.
Return to Top May I fax an order to you? Yes, absolutely. Our fax number is (207) 286-3021. Please be sure to include your phone number, should we have any questions about your order.
Return to Top
I
need to email artwork to you. What are your
recommendations?
We receive a large
volume of email everyday, and thusly the potential to
fill our accounts to their limit is always
there. To avoid this, we suggest using a ZIP
utility on your files before emailing them to online@rwengraving.com
A ZIP utility
will compress your file to a smaller size. (This
has NOTHING to do with the physical size of an
image. Please do not send "ant
artwork". Smaller size in this case means
it takes up less disk space.)
This will not only make the email smaller in size, but
faster to send and receive. Once we have
received a "zipped" file, we can easily
"unzip" it to its original size and
integrity.
Two of the most
commonly used ZIP utilities are WinRAR and
WinZip. Either program will work. Check
your computer - you may already have WinZip installed
as it is bundled with most Windows Operating Systems.
A Demonstration copy of
WinRAR can be downloaded HERE.
A Demonstration copy of
WinZip can be downloaded HERE.
Return to Top
How
do I "Zip" a file?
Zipping a file is compressing
it, or reducing the amount of disk space it requires
for storage. This has NOTHING to do with the
physical size of an image. Please do not send
"ant artwork."
Many systems come with WinZip
installed - it is usually bundled with Microsoft
Operating Systems such as Windows.
If your system has a Zip
utility installed, you should be able to right
click on the icon of the file you wish to zip and
select "Add to Zip File" or "Add to
Archive." A new window will open and ask
you where you would like the new file saved to, and
may even give you compression options - depending on
your software and version.
Pay attention to where the file
is saved to. You will need to be able to browse
this location out when you attach the file to your
email. Artwork and orders should be emailed to online@rwengraving.com
Return to Top
Your
site contains .PDF documents. How do I open them?
PDF stands for Portable
Document Format. Adobe created this file type
and Adobe Reader software as an answer to delivering
documents to different platforms/operating systems
while maintaining the document's look and integrity.
Because we don't know
if you are using a Mac or PC, and we don't know if you
have Word, WordPerfect, TextMaker or AbiWord, we've
chosen to save our documents in PDF format so that no
matter what you use, you can still read and print our
information in the manner it was intended.
Adobe makes its Reader
software available for free HERE.
Return to Top | 
